This Means, that should you or your customer forget the account they used for registering the PKC initially, there is no way you can regain access to the paid for Office product. Microsoft will not help (they say, they have no way of doing so) if you loose the product key or login to the account in question. When ever the PKC has been used, it can not be used to retrieve any information in the future. Users that register several keys under same account, should consider logging the keys in a local archive. I don't know if Office 2013 OEM is like Windows 8 OEM where there "kinda" isn't a product key, so it's possible that all you need to do is reinstall the software.Īs a reminder OEM software is only licensed for the hardware it was purchased with and cannot be transferred across different hardware.Īccording to Belarc, the product keys for Office 2013 is not stored locally on the computer, only the last 5 digits seem to be what is available for identification. If you did not recieve either, check your PC's markings and double-check that the serial number is not included near the Windows product key sticker (I haven't seen this done in ages, but for a while it was common to have the office key on a smaller sticker next to the windows one).įailing all that contact the manufacturer (the unit should still be under warranty) and advise them of the situation.
The product key should be located on the package for the reinstallation DVD or on a product card (depending on your manufacturer) that was included with your PC. Even if JellyBean (or other keyfinders) do find the key it's going to be the OEM key, not the actual product key for reinstalls. It should still end up in the same area for the programs that can find it, to find it in.įWIW 2013 should be set up like 2010 where the OEM key is not the same as the License key and can't be used for reinstallation.
OEM and Retail only matter for how the license works, and what media you use to install it with.
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